Your information, handled thoughtfully

Privacy and cookies

This notice explains how Momin Kosheta, trading as Neatlo, trading as Neatlo, handles personal information. Contact us at contact@neatlo.co.uk.

When you contact us

The enquiry form asks for your name, email address, town or postcode and what you would like help with. Please do not send passwords, access codes or private household security details.

We use this information to respond, check whether we can help and discuss a potential service. The legal basis is taking steps at your request before entering a contract. We do not add you to a marketing mailing list.

Where your enquiry goes

We use Netlify for website hosting and form processing. Enquiry notifications go to Neatlo’s business email through Google Workspace. We may also use approved business-administration and AI service providers to help manage enquiries and customer records. These providers may process information outside the UK under their applicable data-protection arrangements.

AI-assisted administration

We may use carefully configured AI-assisted tools to help our business administrator organise correspondence, appointments, documents and internal records when necessary to respond to you or deliver our service. We do not use these tools to make solely automated decisions about you. A person remains responsible for customer communications, recommendations, quotes and appointments.

Please do not send passwords, access codes, Wi-Fi credentials, alarm details, camera footage or other private household security information through the website or ordinary email. We do not need this information to assess an enquiry.

How long we keep it

We delete unsuccessful enquiries 90 days after last contact. Where you become a customer, we keep relevant service and accounting records for six years after the end of the relevant tax year where needed.

If you become a customer, any separate requirements for service, accounting and legal records will be explained in the customer privacy information.

Optional Google Analytics

On the live website, if enabled and you accept, Google Analytics 4 helps us understand page visits, successful enquiries and clicks on contact links. We do not send form contents, names or contact details to analytics.

Analytics is not loaded before you accept. Rejecting it does not stop the website or contact form from working. Advertising features are not enabled. Analytics cookies, including cookies whose names begin with _ga, can remain for up to two years unless removed earlier. Analytics user and event data retention should be set to two months in the Google property before launch.

Use Analytics settings to change your choice. Withdrawing permission stops future tracking from this site and removes accessible analytics cookies. It does not automatically delete data already collected by Google.

Remembering your choice

We store your analytics choice on your device under neatlo-consent-v1 for up to six months. This stores your preference, not your enquiry. If storage is unavailable, the choice applies only to the current page session.

Google Maps

The areas-we-cover section includes an interactive Google Maps embed. If you use it, Google may receive technical information such as your IP address and browser details under Google’s privacy terms.

Phone, email and WhatsApp

These links open your chosen application or WhatsApp. When you use them, the relevant provider’s privacy terms also apply. We do not embed a WhatsApp tracker on this website.

Your rights

Depending on the circumstances, you can ask to access, correct or delete your information, restrict its use, object to processing or request a portable copy. Contact contact@neatlo.co.uk. You can also raise a concern with the Information Commissioner’s Office.